Important update
    Vehicle finance commission complaints

    On 1 May 2026 the Financial Conduct Authority confirmed their compensation scheme had been legally challenged. This means communication and potential compensation has been delayed. For an update on what this means for your complaint, see our dedicated commission complaints page.

    Our commissions information

    How do I find my registration key?

    After you took out your vehicle finance, we sent you a welcome pack and a separate pack with information about registering for Close Online. Your registration key can be found in the second pack.
     

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