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Important update
    Vehicle finance commission complaints

    On 1 May 2026 the Financial Conduct Authority confirmed their compensation scheme had been legally challenged. This means communication and potential compensation has been delayed. For an update on what this means for your complaint, see our dedicated commission complaints page.

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    How do I access my Close Online account?

    You can access your online account 24/7.

     

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    Register for an online account

     

    To register for an online account you'll need:

     

    • Your agreement number. You can find this on any communication we’ve sent you. It looks like 12-123456.
    • Your registration key. This was sent to you in your registration letter and it looks like 12345678. 

     

    If you can’t find your key or it’s expired, you can ask for a new one by calling 0333 321 6060. Make sure you have your agreement number to hand when you call.

     

    We’ll get it to you in the post within five working days.

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