Important update
    Vehicle finance commission complaints

    On 1 May 2026 the Financial Conduct Authority confirmed their compensation scheme had been legally challenged. This means communication and potential compensation has been delayed. For an update on what this means for your complaint, see our dedicated commission complaints page.

    Our commissions information

    How can I write to you?

    You can email our customer services teams for support at: [email protected] 

     

    Alternatively, you can write to us at:

    Close Brothers Motor Finance, Roman House, 

    Roman Road, Doncaster, DN4 5EZ

     

    We’ll reply to you within 7 working days. If you need quicker assistance, call our customer service team

     

    When you write to us, you must include your:

    • Name
    • Vehicle registration
    • Finance agreement number (it’s written on most of the communication we’ve sent you and looks like 12-123456)
    • Phone number and any times to avoid contacting you
    • Email address or postal address for us to reply to you
    • Detail about how we can support you
    Extended feedback