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Important update
    Vehicle finance commission complaints

    On 1 May 2026 the Financial Conduct Authority confirmed their compensation scheme had been legally challenged. This means communication and potential compensation has been delayed. For an update on what this means for your complaint, see our dedicated commission complaints page.

    Our commissions information

    How can I check you are who you say you are?

    When we call you, we will always quote your finance agreement number, and other details about your account. 

     

    Your finance agreement number is written on most of the communication we’ve sent you and looks like 12-123456. When we call, you may not recognise our number, or it could be withheld. 

     

    If you’d prefer to call us directly, please hang up and call us back on 0333 321 6060.

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