How should I deal with a customer complaint?

It’s important that you have a robust complaint handling process in place. Your Account Manager will be able to share more information on the way you can build a robust process, the things you need to consider and how you can monitor its success. We also have useful information in our Dealer and Broker Conduct Guide, which you can find here: https://www.closemotorfinance.co.uk/dealer/resources-and-support