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Important update
    Vehicle finance commission complaints

    On 1 May 2026 the Financial Conduct Authority confirmed their compensation scheme had been legally challenged. This means communication and potential compensation has been delayed. For an update on what this means for your complaint, see our dedicated commission complaints page.

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    Can you support me with a customer complaint?

    Yes, we may be able to support you in managing a customer complaint. In the first instance, you should contact your Account Manager as soon as possible so that you can discuss this with them. They have resources and information available that may be able to help.

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