Important update
    Vehicle finance commission complaints

    On 1 May 2026 the Financial Conduct Authority confirmed their compensation scheme had been legally challenged. This means communication and potential compensation has been delayed. For an update on what this means for your complaint, see our dedicated commission complaints page.

    Our commissions information

    What are my options to pay my vehicle finance?

    There are three main ways to make payment:  

     

    •    Direct Debit – where you give us permission to take automatic payments on or around a set date from your bank account. 
    •    Standing order – where you set up regular payments to us from your bank account. 
    •    Debit card – this might suit you better if you need more flexibility.  You can make your payment over the phone, through the IVR or online at https://www.closemotorfinance.co.uk/customers/help-centre/faqs/online-account

     

    You may be able to use other payment options. Call us to discuss on 0333 321 6062, Monday to Friday, between 8am and 8pm, or Saturday between 9am and 1.30pm. 

    As of 24 June 2025, we stopped accepting credit card payments.  However, for agreements that started before 24 June 2025 you may be able to use a credit card to make your balloon payment.

     

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