Important update
    Vehicle finance commission complaints

    On 1 May 2026 the Financial Conduct Authority confirmed their compensation scheme had been legally challenged. This means communication and potential compensation has been delayed. For an update on what this means for your complaint, see our dedicated commission complaints page.

    Our commissions information

    What's the difference between commission disclosure, and discretionary commission arrangements (DCAs)?

    Commission disclosure: We need to disclose, in a clear and obvious manner, the existence of commission, the nature of commission, and the amount of commission a dealership/broker will receive, from the sale of a vehicle.

     


    Discretionary Commissions Arrangement (DCA): The ability to adjust the interest rate offered to customers, with higher interest rates resulting in higher commissions paid to a dealer/broker. In 2021 we ceased operating with DCAs, in-line with the FCA ban.

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