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Important update
    Vehicle finance commission complaints

    On 1 May 2026 the Financial Conduct Authority confirmed their compensation scheme had been legally challenged. This means communication and potential compensation has been delayed. For an update on what this means for your complaint, see our dedicated commission complaints page.

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    Can the customer change their mind?

    The customer has the right to withdraw from the agreement up to 14 days after receiving a copy of the agreement. The customer can choose to purchase their vehicle using a different means, if they wish.

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