News and insights

Brits under pressure: Fuel costs drive anxiety, cutbacks and fewer journeys

Our latest consumer research shows the fuel crisis is still squeezing household budgets, with 42% of Brits worried about rising costs and 12% already cutting back on other spending to afford fuel.

07 April 2026 ● Consumer research ● 3 minute read

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Three in four drivers worried about global events impacting car costs

02 July 2025 ● Insights ● 2 minute read

Potholes are costing Brits more than £5billion

02 June 2025 ● Consumer research ● 2 minute read

Motor dealers report rising concerns over fraud

28 May 2025 ● Insights ● 3 minute read

Car confessions: Motorists admit to fuelish mistakes

13 May 2025 ● Consumer research ● 4 minute read

Dealer doubts over the 2030 petrol and diesel ban despite Government's accelerated timeline

31 March 2025 ● Forecourt Foresight ● 3 minute read

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Tips for supporting your vulnerable customers

All customers deserve equal treatment and excellent service from their finance provider. However, many worry they’ll be treated poorly or turned away from finance if they disclose their vulnerability, either to their dealer or the

13 December 2022 Motor Finance 2 minute read

Car buyers in the firing line of fraudsters, with young adults the most likely to fall victim

One in ten British drivers (10%) have been the victim of a scam or fraud when purchasing a car, according to our latest research. Read more about this in our article.

07 December 2022 Motor Finance 2 minute read

Drivers keeping cars for longer because of inflationary cost-of-living crisis

According to our latest research, 32% of British consumers are holding on to their current vehicle for longer than planned because of rising living costs. And 11% are exploring finance options to afford the car they want

17 November 2022 Motor Finance 2 minute read

Forecourt Foresight: Four ways to help mitigate the likelihood of customer complaints

Choosing and buying a car should be an exciting time, but sometimes it may result in a complaint. It's important for dealers to have a robust pre-sale process in place, so to help businesses ensure they're minimising customer comp

08 November 2022 Motor Finance 2 minute read

Hilton Austin to lead Motorcycle Division at Close Brothers Motor Finance

Hilton Austin has been appointed as Head of Motorcycle Division at Close Brothers Motor Finance.

12 October 2022 Motor Finance 2 minute read

Car buyers happy to splash the cash in order to skip the queue

Nearly half of motorists planning to buy a car in the next year would be prepared to pay more to skip waiting lists caused by supply chain problems, according to our latest research.

22 August 2022 Motor Finance 2 minute read

Motor industry reputation at risk from supply chain delays

Car manufacturers and dealers are suffering reputational damage as a result of unavoidable supply chain disruption, according to our latest research.

22 August 2022 Motor Finance 2 minute read

Vulnerable customers need protection, not persecution. The industry still has a long road ahead to achieve this

There are more than 24 million people in the UK with ‘characteristics of vulnerability’, and 10.7m whose vulnerability specifically impacts their financial resilience. Because of the rising number of vulnerable customers, how firm

22 August 2022 Motor Finance 5 minute read

Close Brothers Motor Finance upgrades its GAP proposition in partnership with Intelligent Motoring

We've chosen Intelligent Motoring as our preferred GAP insurance partner. The collaboration will enable us to offer all customers a 5-star Defaqto rated GAP offering, via Intelligent Motoring’s consumer-facing brand, MotorEasy.

03 August 2022 Motor Finance 5 minute read

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Brits under pressure: Fuel costs drive anxiety, cutbacks and fewer journeys

Featured

Three in four drivers worried about global events impacting car costs

Potholes are costing Brits more than £5billion

Motor dealers report rising concerns over fraud

Car confessions: Motorists admit to fuelish mistakes

Dealer doubts over the 2030 petrol and diesel ban despite Government's accelerated timeline

Latest

Tips for supporting your vulnerable customers

Car buyers in the firing line of fraudsters, with young adults the most likely to fall victim

Drivers keeping cars for longer because of inflationary cost-of-living crisis

Forecourt Foresight: Four ways to help mitigate the likelihood of customer complaints

Hilton Austin to lead Motorcycle Division at Close Brothers Motor Finance

Car buyers happy to splash the cash in order to skip the queue

Motor industry reputation at risk from supply chain delays

Vulnerable customers need protection, not persecution. The industry still has a long road ahead to achieve this

Close Brothers Motor Finance upgrades its GAP proposition in partnership with Intelligent Motoring