Important update
    Vehicle finance commission complaints

    On 1 May 2026 the Financial Conduct Authority confirmed their compensation scheme had been legally challenged. This means communication and potential compensation has been delayed. For an update on what this means for your complaint, see our dedicated commission complaints page.

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    When will my repayments start?

    Your repayment date will be one month after you sign your vehicle finance agreement. You can find this information in your welcome pack, and you can change your payment date either in your Close Online account, or by calling us on 0333 321 6060.

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