Important update
    Vehicle finance commission complaints

    On 1 May 2026 the Financial Conduct Authority confirmed their compensation scheme had been legally challenged. This means communication and potential compensation has been delayed. For an update on what this means for your complaint, see our dedicated commission complaints page.

    Our commissions information

    What happens after I’ve completed and signed my vehicle finance agreement?

    Once your vehicle finance is in place, you’ll need to arrange collection or delivery of your vehicle from your dealer/broker.

    Within the first seven days of your vehicle finance starting, we’ll send you a welcome pack through the post which will include your vehicle finance agreement. We’ll call you to welcome you to Close Brothers Motor and check all of the details entered on your agreement are correct. You’ll also receive an email from us with more information about how to contact us.
     

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